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mauricio_hp2.jpg Area Marketing
Faculty Palmeira Mauricio
Position Assistant Professor
Title A Ratings Pattern Heuristic in Judgments of Expertise: When Being Right Looks Wrong.
Link
Spassova Palmeira Andrade 2018.pdf
							Professor Palmeira Mauricio's article was accepted by Organizational Behavior and Human Decision Processes. Please find more information at the abstract below:

Abstract

We propose a “ratings pattern heuristic” in judgments of expertise—that is, people’s tendency to undervalue critics who assign the same rating to multiple options, overlooking diagnostic information which would clearly justify the uniform ratings. The heuristic is driven by a strong association between discrimination and expertise and a focus on summary ratings. People “punish” uniform (vs. varied) raters even when (a) uniform ratings are acknowledged more likely (studies 1a and 1b), (b) the uniform rater’s past performance is superior (studies 2 and 3), and (c) the uniform rater also reports varied sub-ratings (study 4a), unless participants are prompted to assess the sub-ratings prior to choosing a critic (studies 4b and 5). Study 6 reveals that critics are less aware than judges of the impact of the pattern of their ratings on others’ perceptions. 

						
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